Refund Policy
Last updated: October 8, 2026
Note: this refund policy is written in plain language for a small subscription service. It is general information, not legal advice for any specific country; an independent legal review is recommended.
How refunds work
We want choosing Premier IPTV to feel safe. This page explains when a refund applies to the Free 24-Hour Trial and to our plans (1 Month, 3 Months, 6 Months, 12 Months).
About the trial
Because the trial costs nothing, refunds do not apply to it. Any problem on our end with the trial is fixed on request.
Paid plans
If you cannot use the service because of a fault on our side, for example your login never arrived or does not work, contact us within 7 days of purchase and we will fix it or refund you.
Quality concerns are reviewed case by case. Since quality depends partly on your connection and device, please work with support first to rule out a setup issue.
What is excluded
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
Requesting a refund
Send your order email and a short description of the problem through the contact page.
Processing
Approved refunds go back to the original payment method; your provider may take several business days.
Changes
We may update this policy; the date above shows the current version. See also the Terms of Use.